Shipping Policy

Orders Are Shipped in US ONLY at this time. Orders are shipped from Monday-Friday. Please allow 24-48 hours from the receipt of your shipping confirmation email for the package to process into the USPS tracking system. USPS First Class packages are on a general 3-6 day "expected" delivery range by the postal service. However, shipping transit times are NOT GUARANTEED by USPS, and can take up to three weeks. **Note: USPS is experiencing significant delivery delays attributed to the pandemic and does not guarantee delivery timelines.

As is standard practice in the United States, "Business Days" are calculated as Mondays through Fridays - excluding national and postal holidays.

LOST OR LATE PACKAGE? Once your shipment leaves the Shop's possession with a tracking number, responsibility for its delivery lies with the USPS. Issues with lost or late packages must be addressed by the Purchaser directly to the carrier, through its Help Request or Claim portal. Seller will provide package details for these claims at Purchaser request.

Kreationz by Kiya WILL NOT REFUND PURCHASES OR SHIPPING UPGRADE FEES FOR NON-DELIVERY OR LATE DELIVERY BY USPS. Standard shipping does NOT include package insurance. Priority service strongly suggested for those who receive mail delivery through an un-managed community mailroom or similar. Packages confirmed as delivered by USPS will not be replaced by Kreationz by Kiya.

RETURNED PACKAGES: This shop relies on the true and accurate shipping details entered by you during the checkout process. If a package is returned to the shop as undeliverable, you may correct your shipping address and have it sent again for an additional shipping fee paid by the customer.